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Important Security Features

Customer Education and Protection

Your Security is of the utmost importance to us.  We believe that the best defense against online criminals is for our customers to remain as informed as possible.  We have provided this handy set of tips to help you protect yourself against phishing and identity theft.

Password Security Tips

  • Do not share your User ID's or Passwords with another person or provide them to others. Safeguard your User ID and Password information--never leave the information in an unsecured location
  • Obtain a unique User ID and Password for each site. Do not use the same identifying information on multiple websites
  • Create strong Passwords. In other words, use upper case letter(s), lower case letter(s), number(s), and special character(s)
  • Change your password on a regular basis

Website Security Tips

  • Monitor account activity. View account activity online on a regular basis and review periodic account statements (monthly and/or quarterly) and reconcile them to your personal records
  • Log Off from a website; do not just close the page or "X" out
  • Secure websites have a web address that includes an "s" (https rather than http). If this is lacking, the site is not genuine. Do not log in or conduct business on the site
  • If a website displays a security monitor, verify it has the current date. If it does not, do not use the site; it may be a spoofed or hijacked
  • When completing financial transactions, verify encryption and other security methods are in place, protecting your account and personal information

Computer / Network Security Tips

  • Use quality security monitoring software on your PC that includes anti-virus, anti-malware and firewall functions
  • Use your PC's security features such as individual Log-In accounts
  • Keep PC operating system security up-to-date by applying patches and updates
  • Password-protect your computer network (physical or wireless)

IMPORTANT INFORMATION FOR USERS OF OUR ONLINE SERVICES

  • We will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information. Contact us to report the incident
  • Verify that the address that appears in the address bar is https://secure.vbtbank.com/ prior to entering your User ID and Password
  • Additionally, verify the Security Certification issued by VeriSign by double clicking the lock icon in the lower bottom right of the screen
  • Your card and account information are personal and confidential. Information such as card number, password and card expiration date must not be entered in sites different than the previously mentioned web address, which possesses the security certification required to encode and preserve your information
  • Do not share your information through links to web pages, attached files, e-mail requests, phone calls or any other media. It is not the bank's policy to request any of this information through these media
  • Avoid accessing VBT Bank & Trust Online from a public/shared computer
  • Use the virtual keyboard with the mouse to enter your Password
  • We suggest using the following browsers: Internet Explorer 9 or higher, Google Chrome 29.0.1 or higher, Mozilla Firefox 22 or higher

REPORTING SUSPICIOUS ACTIVITY

If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other similar contact regarding your relationship with us, contact immediately your account executive, or our offices.

Copyright © 2015 VBT Bank & Trust Ltd. - All Rights Reserved.